Property Management Frequently Asked Questions

• What services do you offer as a property manager?

  We are proud to be a full-service vacation rental marketing and property management solution for homeowners in the Park City area! Spend time with your family, go skiing, or do what you love, and let us handle all of your property’s vacation rental marketing, maintenance, cleaning, inspections, guest management, and concierge service needs. We treat your property as if it were our own with a dedicated team that is passionate about taking perfect care of your investment.

• What types of properties do you manage?

  We manage a variety of properties, from luxury homes to single bedroom condos. No matter the size or style of your property, we offer tailored services to meet your needs.

• If I don't want to rent my property, can I just have home care services?

  Yes, if you do not rent or choose to handle the vacation rental marketing yourself, we are happy to support all of your operational needs to take away the stress of managing your property remotely.

• Why should I sign up for vacation rental marketing if I can manage it with Mountain West’s operational support?

  While it is possible to manage the marketing yourself, we strongly encourage all our owners to use our services for vacation rental marketing. As a professional manager, we have access to top-of-the-line technology and tools to maximize revenue, including dynamic pricing, yield management, and comparable set pricing. Additionally, we can market your property across 80+ distinct channels, including exclusive platforms like Homes & Villas by Marriott Bonvoy, which are only accessible to qualified and approved professional managers. Finally, we possess extensive local knowledge and decades of experience in the market that cannot be replicated, ensuring we are maximizing the return on your investment.

• How do you ensure I am maximizing revenue from my rental property?

  Our team of sophisticated revenue managers, leveraging state-of-the-art technology, tactics, and marketing channels, monitors your property’s pricing daily to ensure we are maximizing revenue by tracking a variety of factors, including comparable property pricing, regional occupancy rates, individualized property traction, gap nights, extended stay logic, and time-to-stay.

• What communication cadence should I expect while working with Mountain West Vacation Rentals?

  Prior to each busy season, our team will hold an annual strategy call with you to review your property’s prior year performance, align on pricing for the upcoming season, and take any owner input and feedback for the coming year. In addition to annual strategy calls, you will receive a monthly statement with a detailed breakdown of the prior month, including any reservations, related revenue, and expenses, so that you have total visibility on our process from start to finish. You will also have access to an owner app, whereby you can block calendars, reserve owner stays, place bookings for friends or family, run reports about reservations, view monthly statements, and more. Finally, we are always available for on-demand phone calls during normal business hours to discuss your property, while also maintaining a 24/7 phone monitoring service for any emergency property needs.

• How do you handle guest communication?

  We manage all guest communication, from initial inquiries to post-checkout. This includes answering questions, addressing concerns, and providing concierge services to ensure a seamless experience for your guests.

• How will you ensure my property is safe with guests coming in and out?

  We take a keen interest in selecting the proper clientele for your home including, the following requirements before guests arrive: proper identification such as a driver’s license, an occupancy list with the ages of all occupants, a refundable security deposit, and a signed damage waiver policy that covers up to $1,250 in accidental damage. Additionally, guests are required to sign a vacation rental agreement that includes indemnification language for you and us as the property manager as well as notification of house rules, local ordinances, and state and federal laws. Upon guest departure, our cleaners and inspection team are trained to visit the house and look for any damage and ensure property is secure. Once the cleaning is complete, our inspection team will visit the property to (i) ensure the clean was completed to perfection, (ii) look for any damage from the prior guests, and (iii) complete a security check to ensure your property is secure.

• Do you have any owner blackout dates?

  No! We have no owner blackout dates. It’s your property—you should enjoy it whenever it works for your schedule.