FAQs
1. What is included in the total cost of my reservation?
The total cost paid typically includes the accommodations and basic amenities such as Wi-Fi, linens, towels, and post-checkout cleaning. Additional services such as concierge services, additional cleanings, or special requests may incur extra charges. Please refer to the individual property listing for a comprehensive breakdown of what’s included.
2. How do I check in to the property?
We offer a seamless self-check-in process with detailed instructions sent ahead of your arrival. Some properties offer keyless entry, while others may provide keys upon arrival at a designated location like a front desk or via a key lockbox. Our team will provide all necessary information prior to your stay.
3. What is your cancellation policy?
Our cancellation policy varies depending on the property and the booking terms, but generally, reservations are refundable if cancelled 60 days or more prior to the reservation. Please refer to the specific property listing for details. We strongly encourage you to review the terms before booking.
4. Can I bring my pet?
Pet policies vary by property. Some of our properties are pet-friendly, while others are not. If you plan to bring a pet, please check the property listing or contact us for more information on pet policies, including any additional fees or restrictions.
5. Do you provide housekeeping during my stay?
We are pleased to offer mid-stay or daily cleaning services which can be scheduled upon request for an additional fee. The final cleaning after your departure is included in the grand total cost of the reservation.
6. How can I request concierge services?
Our guest services team is happy to provide recommendations for activities or services such as ski rentals, grocery delivery, or transportation. Please contact us at (435) 216-3500 or hospitality@mountainwestvr.com, or explore our Concierge Services page to learn more!
7. What amenities are available at the property?
Each property may have different amenities, such as hot tubs, pools, ski-in/ski-out access, or home theater systems. Please refer to the property listing for a detailed description of available amenities, or contact us for more information.
8. How can I contact someone if there is an issue during my stay?
If you encounter any issues during your stay, our team is available during normal business hours to assist you. You can contact us via phone at (435) 216-3500 or via email at hospitality@mountainwestvr.com. For after-hours emergency support, our phone line at (435) 216-3500 #2 is monitored 24/7 to ensure someone is available to respond to any emergency situations.
9. Is there parking available at the property?
Parking availability depends on the specific property. Many of our properties offer on-site parking or garage spaces. Please check the property listing for parking details, including any additional fees or restrictions.
10. What should I do if I lose my keys or access code?
If you lose your keys or access code, please contact us immediately, and we’ll arrange for a replacement or provide access to the property as quickly as possible. Please note that you will be responsible for any costs associated with replacing keys, access cards, or locksmith charges.
11. Can I extend my stay?
Subject to availability, we are happy to extend your stay (usually at a discounted rate)! Please contact us as soon as possible to inquire about availability and any associated cost.
12. What if I need to make a special request (e.g., crib, extra bedding)?
Please contact us about any special requests at the time of booking, and we will do our best to meet your needs.
13. Are there any age restrictions for booking?
Most properties require the individual booking the property to be at least 25 years old. Some properties may have additional age requirements, so please review the property listing or contact us for further details.